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Support #781

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Claim Instruction Page Additions, Edits

Added by Greg Krabbenhoft 4 months ago. Updated 3 months ago.

Status:
Closed
Priority:
High
Start date:
01/30/2025
Due date:
% Done:

0%

Estimated time:

Description

We have received a request to add information to claim instruction pages, purchased emails, and I am also adding on a separate edit, since it also has to do with the claims pages. I hope the organization makes sense, if not, please let me know.

New wording to add to the GNP*, Chubb, and El Aguila English and Spanish Claims Instruction pages, as well as the post purchase email:

English: Important Reminder: When filing a claim, dial the Claims number exactly as listed. We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions.

*GNP: We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions.

Spanish: Recordatorio importante: Cuando presente un reclamo, marque el número de reclamos exactamente como se indica. Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones.

*GNP: Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones.




Edit on GNP, Chubb, and El Aguila English and Spanish Claims Instruction pages: (Removing a portion of the sentence, please capitalize the new beginning of the sentence for GNP.)




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image.png (160 KB) image.png Greg Krabbenhoft, 01/30/2025 03:50 PM
image2.png (176 KB) image2.png Greg Krabbenhoft, 01/30/2025 03:51 PM
image3.png (186 KB) image3.png Greg Krabbenhoft, 01/30/2025 03:52 PM
image4.png (25.1 KB) image4.png Greg Krabbenhoft, 01/30/2025 03:52 PM
image5.png (51.4 KB) image5.png Greg Krabbenhoft, 01/30/2025 03:53 PM
image6.png (27.7 KB) image6.png Greg Krabbenhoft, 01/30/2025 03:54 PM
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clipboard-202502051618-xusiy.png (23.6 KB) clipboard-202502051618-xusiy.png George Howington, 02/05/2025 11:18 PM
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