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Support #781

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Claim Instruction Page Additions, Edits

Added by Greg Krabbenhoft 4 months ago. Updated 3 months ago.

Status:
Closed
Priority:
High
Start date:
01/30/2025
Due date:
% Done:

0%

Estimated time:

Description

We have received a request to add information to claim instruction pages, purchased emails, and I am also adding on a separate edit, since it also has to do with the claims pages. I hope the organization makes sense, if not, please let me know.

New wording to add to the GNP*, Chubb, and El Aguila English and Spanish Claims Instruction pages, as well as the post purchase email:

English: Important Reminder: When filing a claim, dial the Claims number exactly as listed. We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions.

*GNP: We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions.

Spanish: Recordatorio importante: Cuando presente un reclamo, marque el número de reclamos exactamente como se indica. Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones.

*GNP: Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones.




Edit on GNP, Chubb, and El Aguila English and Spanish Claims Instruction pages: (Removing a portion of the sentence, please capitalize the new beginning of the sentence for GNP.)




Files

image.png (160 KB) image.png Greg Krabbenhoft, 01/30/2025 03:50 PM
image2.png (176 KB) image2.png Greg Krabbenhoft, 01/30/2025 03:51 PM
image3.png (186 KB) image3.png Greg Krabbenhoft, 01/30/2025 03:52 PM
image4.png (25.1 KB) image4.png Greg Krabbenhoft, 01/30/2025 03:52 PM
image5.png (51.4 KB) image5.png Greg Krabbenhoft, 01/30/2025 03:53 PM
image6.png (27.7 KB) image6.png Greg Krabbenhoft, 01/30/2025 03:54 PM
image7.png (34.9 KB) image7.png Greg Krabbenhoft, 01/30/2025 03:54 PM
clipboard-202502051618-xusiy.png (23.6 KB) clipboard-202502051618-xusiy.png George Howington, 02/05/2025 11:18 PM
clipboard-202502051619-m9x3g.png (25.8 KB) clipboard-202502051619-m9x3g.png George Howington, 02/05/2025 11:19 PM
clipboard-202502061244-wxism.png (105 KB) clipboard-202502061244-wxism.png George Howington, 02/06/2025 07:44 PM
clipboard-202502061244-nlhxo.png (105 KB) clipboard-202502061244-nlhxo.png George Howington, 02/06/2025 07:44 PM
clipboard-202502061244-qlqxl.png (151 KB) clipboard-202502061244-qlqxl.png George Howington, 02/06/2025 07:44 PM
clipboard-202502061244-pohg2.png (157 KB) clipboard-202502061244-pohg2.png George Howington, 02/06/2025 07:44 PM
clipboard-202502061244-j4ral.png (140 KB) clipboard-202502061244-j4ral.png George Howington, 02/06/2025 07:44 PM
clipboard-202502061244-cf4if.png (148 KB) clipboard-202502061244-cf4if.png George Howington, 02/06/2025 07:44 PM
Actions #1

Updated by George Howington 4 months ago

  • Assignee changed from George Howington to Leo Esaki

Hi Leo,

These edits are in the perl code. The section is located in the directory "/htdocs/get_policy/do/claimdocs"

Please let me know if you have any questions and thank you,
--George

Actions #2

Updated by Leo Esaki 4 months ago

  • Status changed from New to In Progress
Actions #3

Updated by Leo Esaki 3 months ago

  • Status changed from In Progress to QA
  • Assignee changed from Leo Esaki to George Howington

Hello George.

I added new words and removed old words. Please take a look.

Thanks,
Leo

Updated by George Howington 3 months ago

Hi Leo,

Couple items to change/update:

(1) On the GNP Claims:

(a) English:
Replace:
"Importnt Reminder: When filing a claim, dial the Claims number exactly as listed. We ask that you make this call yourself,
or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an
injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions.
*GNP: We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated
adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on
your policy, and the terms and conditions."

Replace with:
"We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated
adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on
your policy, and the terms and conditions."

(b) Spanish:
The requested verbiage is missing. Add:
"Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones."

(2) On the CHUBB claims page:

(a) English:
Replace:
"Importnt Reminder: When filing a claim, dial the Claims number exactly as listed. We ask that you make this call yourself,
or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an
injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions.
*GNP: We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated
adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on
your policy, and the terms and conditions."

Replace with:
"Important Reminder: When filing a claim, dial the Claims number exactly as listed. We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions."

(b) Spanish:
Replace:
"Recordatorio importante: Cuando presente un reclamo, marque el número de reclamos exactamente como se indica. Le
pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras
compañÃ−as de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de
un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones.
*GNP: Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que
nuestras compañÃ−as de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la
escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones."

Replace With:
"Recordatorio importante: Cuando presente un reclamo, marque el número de reclamos exactamente como se indica. Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones."

(3) On the bottom of the CHUBB claims page in Spanish:
(a) remove the indicated text and update "Número" as "Número" in the code:

(4) On the El Aguila claims page:

(a) English:
Replace:
"Importnt Reminder: When filing a claim, dial the Claims number exactly as listed. We ask that you make this call yourself,
or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an
injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions.
*GNP: We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated
adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on
your policy, and the terms and conditions."

Replace with:
"Important Reminder: When filing a claim, dial the Claims number exactly as listed. We ask that you make this call yourself, or by a trusted person. Please note our insurance carriers or their designated adjusters will never ask you to pay cash to an injured party at the scene of an accident. Refer to your Claims instructions on your policy, and the terms and conditions."

(b) Spanish:
Replace:
"Recordatorio importante: Cuando presente un reclamo, marque el número de reclamos exactamente como se indica. Le
pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras
compañÃ−as de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de
un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones.
*GNP: Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que
nuestras compañÃ−as de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la
escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones."

Replace With:
"Recordatorio importante: Cuando presente un reclamo, marque el número de reclamos exactamente como se indica. Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones."

(5) On the bottom of the El Aguila claims page in Spanish:
(a) remove the indicated text:

Thanks,
--George

Actions #6

Updated by Leo Esaki 3 months ago

  • Status changed from In Progress to QA
  • Assignee changed from Leo Esaki to George Howington

Hello George.

I removed the wrong words. Please take a look.

Thanks,
Leo

Updated by George Howington 3 months ago

Hi Leo,

Please make the following adjustments. Please test on your end to ensure completion.

(1) GNP English: Please remove extra returns in the indicated areas. We must ensure this page fits on one page.

(2) GNP Spanish: Please remove extra returns in the indicated areas. We must ensure this page fits on one page. Also, make sure special characters are translated.

"Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones."

(3) El Aguila English: "Important" is misspelled

(4) El Aguila Spanish:
- make sure special characters are translated. "Recordatorio importante: Cuando presente un reclamo, marque el número de reclamos exactamente como se indica. Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones."
- Remove "al regresar a Estados Unidos"

(5) CHUBB English: "Important" is misspelled

(6) CHUBB Spanish:
- make sure special characters are translated. "Recordatorio importante: Cuando presente un reclamo, marque el número de reclamos exactamente como se indica. Le pedimos que haga esta llamada usted mismo o a través de una persona de confianza. Tenga en cuenta que nuestras compañías de seguros o sus ajustadores designados nunca le pedirán que pague en efectivo a terceros, en la escena de un accidente. Consulte las instrucciones de reclamaciones de su póliza y los términos y condiciones."
- Remove "al regresar a Estados Unidos"
- Fix presentataion of "Número"

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Image Two:

Image Three:

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Image Five:

Image Six:

Actions #8

Updated by Leo Esaki 3 months ago

  • Status changed from In Progress to QA
  • Assignee changed from Leo Esaki to George Howington

Hello George.

Please take a look. I reviewed instruction pages.

Thanks,
Leo

Actions #9

Updated by George Howington 3 months ago

  • Status changed from QA to Merge with Production

This now passes QA. Code passes too. Taking live now.

Actions #10

Updated by George Howington 3 months ago

  • Status changed from Merge with Production to Closed

Live!

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