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Bug #852

closed

Endorsement Issue - 500002638

Added by George Howington 26 days ago. Updated 12 days ago.

Status:
Closed
Priority:
High
Assignee:
George Howington
Start date:
04/03/2025
Due date:
% Done:

0%

Estimated time:

Description

Hi Abhi,

This was sent earlier today.
-------
Hi Guys,

I was trying to run an endorsement for plan 500002638 (Polak) to what it would come in at for the client as they are going to be making their next payment on their trip. Received an error message with the URL below , plus a snapshot of the result, and the application update. Even tried adding a decimal point (.00) on subsequent try and it was no different. The only thing I can think of is that it is a CFAR plan and perhaps that is creating the error because the addition is not in the 14 days from original deposit date, but they are allowed to add to CFAR so long as they do so within 14 days off adding the additional trip costs are paid. I am not 100%, but I think we had this issue before and it was fixed, but could be wrong and it was something else.

Can you take a look and see if this can be fixed. I do not want to process yet until she makes the payment to her agent, but was trying to secure the cost for her to add the additional trip costs. I can do that with a quote, but then need to be able to process when she is ready. Thank you.

Their trip costs are increasing from $1,241 to S7690 per person. - an additional $6,449 in trip coster per person.

https://tmetravelinsurance.polmaker.com/en/policies/d6c8c1e9-0868-42ae-9e25-3b1af68ff98d/requests?return_to=%2Fsearch%3Fq%3Dpolak

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clipboard-202504031533-tcdqu.png (21.9 KB) clipboard-202504031533-tcdqu.png George Howington, 04/03/2025 10:33 PM
clipboard-202504031533-rgs1j.png (45 KB) clipboard-202504031533-rgs1j.png George Howington, 04/03/2025 10:33 PM
clipboard-202504031533-y4rgr.png (32.8 KB) clipboard-202504031533-y4rgr.png George Howington, 04/03/2025 10:33 PM
clipboard-202504081052-ikyvm.png (137 KB) clipboard-202504081052-ikyvm.png George Howington, 04/08/2025 05:52 PM
clipboard-202504100937-ihs3i.png (283 KB) clipboard-202504100937-ihs3i.png George Howington, 04/10/2025 04:37 PM
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 #1

Updated by Chetan Reddy 25 days ago

  • Status changed from New to In Progress
  • Assignee changed from Abhilash Reddy to Chetan Reddy
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 #2

Updated by Chetan Reddy 25 days ago

  • Status changed from In Progress to QA
  • Assignee changed from Chetan Reddy to George Howington

Hi George,

We can able to replicate the issue able we have fixed it.
PR: https://github.com/International-Ins/polmaker-ms/pull/543

Steps to replicate the issue:
1. Purchase a policy in a guest user mode.
2. Now endorse that policy. You can able to endorse for the first time without any issue. When you endorse the same policy multiple times then we are getting this error.

Let me know if you face any issues.

Thanks,
Sai Chetan

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 #4

Updated by George Howington 21 days ago

Hi Sai,

When trying to endorse policy 500000002, I get an internal server error:

U:
P: need2finish

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 #5

Updated by Chetan Reddy 20 days ago

  • Status changed from In Progress to QA
  • Assignee changed from Chetan Reddy to George Howington

Hi Geroge,

Able to fix the issue and I've checked it with the testing branch and it is working now.

Let me know if there are any other issues.

Thanks,
Sai Chetan.

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 #6

Updated by George Howington 19 days ago

Hi Chetan,

The system no longer errors, but it appears to be updating a current endorsement rather than creating a new consecutive endorsement with proper charges:

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 #7

Updated by Chetan Reddy 14 days ago

  • Assignee changed from Chetan Reddy to George Howington

Hi George,
The issue is occurring because we updated the trip_deposit_date to 10/15/2024 for a policy that was created on 04/11/2025. According to the CFAR plan rules for endorsements, the trip_deposit_date must be in the past and within 14 days of the policy creation date.

This won't be a concern in production because the policy was created on October 2024, and the trip_deposit_date will also fall within October 2024, staying within the required 14-day period.

For the testing environment, I can update the policy's creation date to fall within 14 days of the trip_deposit_date to resolve this issue.

Regards,
Chetan.

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 #8

Updated by George Howington 14 days ago

  • Status changed from In Progress to Merge with Production
  • Assignee changed from George Howington to Abhilash Reddy

HI Abhi,

This has passed tests and can be taken live! :)

Thanks,
--George

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 #9

Updated by Abhilash Reddy 12 days ago

  • Status changed from Merge with Production to Closed
  • Assignee changed from Abhilash Reddy to George Howington
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