Call Center

(AC) ENG - Main Menu Greeting - AAA Help Desk with claims 2019
Thank you for calling the AAA Mexico Insurance Help Desk. To get a quote or to purchase a new policy, press 2. To renew, change or cancel an existing policy, press 3. If you are calling to follow up on an existing Mexico Insurance claim, not filing a new claim, press 6. Para Espanol, oprima 9. Calls may be recorded and monitored for quality and training purposes.
(AC) Queue/Hold Message - AAA Help Desk - Option 2 (Sales) (HSL-ENG-001-MOH-AAA) 2019
Thank you for calling. Please hold for the next available agent. At any time, you can press 1 to leave a message, and the next available agent will call you back. Did you know you can get a quote, purchase and print your Mexico insurance policy online in 10 minutes or less? Simply visit AAA.com and search for Mexico Insurance, it’s that easy! We appreciate your patience as you continue to hold for the next available agent. To ensure quick service, please have your driver’s license, Vehicle registration, US or Canadian insurance card and Auto Finance company information available. Thank you for continuing to hold, if you have already purchased Mexico insurance, and are calling about service related questions or other information about driving to Mexico, you can also visit our online help center at MexicoHelpCenter.com, that’s MexicoHelpCenter.com. We’re sorry, we are experiencing a high call volume. If you would like to leave a message, press 1 and our next available agent will call you back or continue to hold for the next available agent.
Revision:
Snip from Queue/Hold Message “Did you know you can get a quote, purchase and print your Mexico insurance policy online in 10 minutes or less? Simply visit AAA.com and search for Mexico Insurance, it’s that easy!”
Add to the Main Menu prior to the prompt options. Final result below:
Thank you for calling the AAA Mexico Insurance Help Desk. Did you know you can get a quote, purchase and print your Mexico insurance policy online in 10 minutes or less? Simply visit AAA.com and search for Mexico Insurance, it’s that easy! To get a quote or to purchase a new policy, press 2. To renew, change or cancel an existing policy, press 3. If you are calling to follow up on an existing Mexico Insurance claim, not filing a new claim, press 6. Para Espanol, oprima 9. Calls may be recorded and monitored for quality and training purposes.